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Visa Dispute Handling and Chargebacks Essentials
Visa Dispute Handling and Chargebacks Essentials
Training Activity Rate
Trainer/s
احمد ابو السعد
Training activity Hours
6
Training activity Date
-
Training Activity Days
Wednesday
Thursday
Start and End Time
17:00 - 20:00
Training Activity Classification
Retail Management
Course Language
English
Methodology
IDL
Type of Training
short courses
Deadline for registration
Price For Jordanian
48 JOD
Price For Non Jordanian
120 US$
Outcomes

- Introduction to Visa Disputes and Chargebacks:

  -  Understanding Visa Disputes:

  - Definition and significance of Visa disputes.

  - Key participants in the dispute resolution process.

- Common Scenarios Leading to Disputes:

- Common Dispute Scenarios:

  - Overview of typical situations leading to Visa disputes.

  - Real-life case studies illustrating dispute scenarios.

- Identifying Trouble Areas:

  - How to recognize potential problem areas in transactions.

  - Preventing disputes through proactive measures.

- Prevention and Resolution Strategies:

- Preventing Disputes:

  - Strategies for preventing disputes before they occur.

  - Best practices for risk mitigation.

- Effective Dispute Resolution:

  - Steps and procedures for handling Visa disputes.

  - Strategies for efficient and customer-friendly resolution.

-Record-keeping and Documentation:

- Importance of Documentation:

  - The crucial role of transaction records in dispute resolution.

  - Types of documentation needed for various dispute scenarios.

- Organizing Records:

  - Best practices for organizing and maintaining transaction records.

  - Ensuring easy retrieval and accessibility.

- Visa Regulations and Compliance:

- Understanding Visa Regulations:

  - An overview of Visa's official dispute resolution rules and guidelines.

  - Importance of adherence to Visa regulations.

- Consequences of Non-Compliance:

  - Consequences and penalties for non-compliance with Visa regulations.

  - How to stay up-to-date with Visa's rule changes.

- Effective Communication and Customer Service:

- Customer Communication Skills:

  - Developing strong communication skills for effective dispute resolution.

  - Strategies for dealing with irate customers and difficult situations.

- Maintaining Customer Satisfaction:

  - Methods for resolving disputes while ensuring customer satisfaction.

  - The role of empathy and professionalism in customer service.

- Legal and Regulatory Framework:

- Legal Aspects of Card Transactions:

  - Introduction to the legal and regulatory framework governing card and POS transactions.

  - Rights and responsibilities of merchants and customers.

- Protecting Parties

  - How legal protections benefit both merchants and customers in dispute cases.

  - Compliance with laws and regulations for dispute resolution.

- Performance Metrics and Data Analysis:

- Key Performance Metrics:

  - Identifying and understanding key performance metrics for monitoring dispute handling.

  - Using metrics to evaluate performance.

- Data Analysis:

  - Analyzing data to identify areas of improvement and potential trends.

  - Making informed decisions based on data analysis.

- Interactive Learning and Practice:

  - Group Discussions:

  - Learning from real-life examples and group discussions.

  - Sharing experiences and best practices among participants.

Target Group

-    New recruited employees looking to build a strong foundation in the banking industry.

General Goal

By the end of this training course, trainees will be able to :

 

   - Identify what Visa disputes are and why they occur.

   - Describe the basics of chargebacks and their role in card and POS transactions.

   - Identify common situations that lead to disputes and chargebacks.

   - Discover practical strategies to prevent disputes and resolve them effectively.

   - Identify the importance of maintaining proper documentation for dispute resolution.

   - Identify Visa's rules and regulations related to dispute handling.

   - Develop customer service and communication skills for resolving disputes.

   - Explore the legal and regulatory framework that governs card and POS transactions.

   - Specify key performance metrics and how to use data for improvement.

Contents

-    New recruited employees looking to build a strong foundation in the banking industry.

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