تجاوز إلى المحتوى الرئيسي
Certified International Customer Service Professional (CICSP)
Certified International Customer Service Professional (CICSP)
التقييم
المدرب/ون
ليث العلمي
عدد الساعات
12
فترة الانعقاد
-
أيام النشاط التدريبي
الاحد
الاثنين
الثلاثاء
السبت
التوقيت
5 - 8
تصنيفات النشاط التدريبي
الفروع
لغة النشاط التدريبي
انجليزي
المنهجية
تفاعلي عن بعد
المدينة
عمان
نوع التدريب
شهادات مهنية
اخر موعد للتسجيل
السعر للأردني
550 JOD
السعر لغير الأردني
777 US$
المحتويات

Upon completing this course student should be able to:

- Get closer to your internal customers and their needs
- Build stronger relationships built on competence and trust
- Market your department’s services more effectively
- Manage client expectations and deliver results that add value
- Recognize the power of approaching internal customers in the same way as external customers
- Measure their own function’s degree of customer focus and be able to apply a variety of tactics to get closer to the customer.
- Understand the steps in the internal consultancy cycle
- Understand a variety of methods to solve client problems
- Recognize Critical Success Factors and their importance to the business
- Recognize how to align their Department’s plans with the organization's strategy and tactics

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